HIPAA statement

Last updated August 20, 2025

At Evolve Health, we are committed to protecting the privacy and security of your personal health information. This statement outlines how we handle your protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Our commitment to privacy

We understand your trust is the foundation of our relationship. Protecting your personal health information is not just a legal obligation; it is a core value that guides everything we do. We are dedicated to safeguarding your privacy and ensuring the confidentiality of your personal health information. While we comply fully with HIPAA, we go beyond legal requirements to implement best practices that prioritize your privacy and security.

Our scheduling system

For your personal health information protection, Evolve Health utilizes the DrChrono scheduling system to provide a seamless and secure experience. Fully compliant with HIPAA, this system is designed to protect you at every step. DrChrono employs advanced encryption, secure access control, and robust administrative safeguards to ensure the confidentiality and integrity of your data. DrChrono’s form fields are displayed as an ‘iframe’ on your page, which means that the information you submit does not interact directly with our website and provides an additional layer of security for your data. We are committed to maintaining the highest standard of privacy and security, giving you peace of mind as you manage your healthcare needs.

How DrChrono keeps your information safe

DrChrono acts as a service provider for Evolve Health and does not own or control the information that you submit through the DrChrono services. The information that is submitted will be held subject to the requirements specified by us and applicable law, such as HIPAA. DrChrono utilizes secure servers to store your information and protect it in a HIPAA-compliant SSAE 19 SOC 1 and SOC 2 data center. Your information is then transmitted to your device via the secure HTTPS communication protocol.

Your responsibility

At Evolve Health, we are committed to protecting your personal health information through robust, HIPAA-compliant measures and advanced security protocols. However, maintaining privacy and data security is a shared responsibility. As a patient, you play a vital role in safeguarding your information. This includes keeping your login credentials confidential, using secure and trusted devices to access your health records, and promptly reporting any suspicious activity or unauthorized access to our team. By taking these proactive steps, you help us ensure the highest level of privacy and security for your healthcare information.

Contact information

If you have any questions or concerns about our privacy practices or this HIPAA Compliance Statement, please feel free to contact us at 813-879-7850, email us at contact@healthevolves.com, or you may reach us at 15815 Shaddock Dr., Suite 130, Winter Garden, Florida 34787.